FAQ – ZMI

Hooray! The Reason Clock is now available through our new website: reasonclock.com. We're 5 days ahead of our planned launch date!

FAQ

How Do I Find out More About a Wall Charger's Energy Efficiency?

You may look up the product at the US Department of Energy (DOE) website (see link below). If the product you're looking up has appropriate filings with the DOE, you should be able to find it there...

Becoming a Beta Tester for the Reason Home App

Why Is My PowerPack 20K Not Charging My Laptop?

Q: Why is my PowerPack 20K not charging my laptop? A: Here are a few reasons why this might be happening. 1. The battery pack has run out of juice or power. Press the side button of the PowerPack 2...

Collection of Tech Specs of Popular USB-C Chargeable Laptops

Purpose Skimming the tech specs of a laptop model offers a quick validity check towards determining if the laptop is compatible with a USB-C charger. Lenovo ThinkPad X1 Carbon (7th Gen) Platform...

Purpose of Side Button and Blue Light on the PowerPack 10K?

Why Did the 4 Lights on the PowerPack 10K Stop Flashing?

Can I Charge My Garmin GPS or Fish-Finder With the PowerPack 10K Over 12 Volts?

Can I Fast Charge My iPad Pro and iPhone XS With the PowerPack 20K?

Why Is There a Pause In Charging When I Connect Another Device to the PowerPack 20K?

Why Is the PowerPack Not Fast Charging My Note9?

Q: When the PowerPack 10K is charging the Note9, the blue light indicator on the side is off. It should be on when it's fast charging. Why is it not fast charging? A: Here are a few reasons why fas...

Why Does the Battery on the PowerPack 20K Drain Even When My Apple Device Is Not Connected?

Can Apple's 30W USB-C Charger Recharge the PowerPack 10K?

Q: Can Apple's 30W USB-C charger be used to recharge the PowerPack 10K? Can you recharge it through the PowerPack's USB-C input port? A: Yes, you can use the Apple 30W charger and a USB-C to USB-...

What Do the Four Flashing Lights Mean?

Q: What do the four flashing lights on my ZMI battery pack mean? A: All of our battery packs feature flashing LED lights in unison to indicate the battery level when you are charging a device. The ...

How Many Times Can I Charge My iPad Pro 2016 With the Plugornot Zero?

What Cord Do I Need to Charge My Samsung Galaxy S8?

How to Factory-Reset the MF885 Pocket WiFi Hotspot?

How Do I Charge My Samsung S8? How Do I Recharge the PowerPack?

Q: How do I use the PowerPack 10K with my Samsung S8? How do I recharge it? A: To charge the Samsung S8, you will need to use your Samsung's charging cable. Plug the rectangular USB end of the ca...

Can the PowerPack 10K Fast Charge My iPhone XS?

The Transition to USB-C

How do I recharge the PowerPack 10K? How do I charge my phone?

Q: How do I recharge the PowerPack? How do I charge my phone? Do I need to buy another cable? A: These are some common questions we receive from our customers that we want to address. Recharging: T...

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