FAQ – ZMI

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FAQ

Can I Charge My Garmin GPS or Fish-Finder With the PowerPack 10K Over 12 Volts?

Q: I would like to charge my GPS, Camera, Fish-Finder using the PowerPack 10K and need to get 12V. Will this work? A: No, the PowerPack 10K can only output 12V under the Qualcomm Quick Charge proto...

Can I Fast Charge My iPad Pro and iPhone XS With the PowerPack 20K?

Q: Is it possible for the PowerPack 20K USB PD Backup Battery & Hub to fast charge both the iPad Pro 2018 and iPhone XS at the same time? A: No, the PowerPack 20K only has one USB-C port. To fa...

Why Is There a Pause In Charging When I Connect Another Device to the PowerPack 20K?

Q: While charging a device with the PowerPack 20K, if I plug in another cable in the other port to charge a second device, there is a brief pause before charging again. Is this normal? A: Y...

Why Is the PowerPack Not Fast Charging My Note9?

Q: When the PowerPack 10K is charging the Note9, the blue light indicator on the side is off. It should be on when it's fast charging. Why is it not fast charging? A: Here are a few reasons why fas...

Why Does the Battery on the PowerPack 20K Drain Even When My Apple Device Is Not Connected?

Q: When using a USB-C to Lightning cable, the four LED lights on the PowerPack 20K keep flashing even with no device connected to the other end of the cable. The battery is draining while this happ...

Can Apple's 30W USB-C Charger Recharge the PowerPack 10K?

Q: Can Apple's 30W USB-C charger be used to recharge the PowerPack 10K? Can you recharge it through the PowerPack's USB-C input port? A: Yes, you can use the Apple 30W charger and a USB-C to USB-...

What Do the Four Flashing Lights Mean?

Q: What do the four flashing lights on my ZMI battery pack mean? A: All of our battery packs feature flashing LED lights in unison to indicate the battery level when you are charging a device. The ...

How Many Times Can I Charge My iPad Pro 2016 With the Plugornot Zero?

Q: How many charges of my iPad Pro can I get out of the Plugornot Zero (wall charger/power bank combo)? How long does it take to charge an iPhone X fully? A: Your iPad 2016 model has a fairly large...

What Cord Do I Need to Charge My Samsung Galaxy S8?

Q: What type of cord do I need to charge my Samsung S8 with the PowerPack 10K? Where can I purchase the correct cord? A: The cord that connects the PowerPack 10K to your Samsung Galaxy S8 is call...

How to Factory-Reset the MF885 Pocket WiFi Hotspot?

How Do I Charge My Samsung S8? How Do I Recharge the PowerPack?

Q: How do I use the PowerPack 10K with my Samsung S8? How do I recharge it? A: To charge the Samsung S8, you will need to use your Samsung's charging cable. Plug the rectangular USB end of the ca...

Can the PowerPack 10K Fast Charge My iPhone XS?

Q: I have an iPhone XS, XS Max. Does the PowerPack 10K portable charger fast charge my phone? A: No, it will not. Specifically, the PowerPack 10K does not support USB Power Delivery (PD) fast charg...

The Transition to USB-C

How do I recharge the PowerPack 10K? How do I charge my phone?

Q: How do I recharge the PowerPack? How do I charge my phone? Do I need to buy another cable? A: These are some common questions we receive from our customers that we want to address. Recharging: T...

Can I charge an iPhone with the ZMI Turbo 45W USB-C PD Adapter?

Q: If I purchase a USB-C to Lightning cable, can I charge my iPhone 5s with the ZMI Turbo 45W USB-C PD Adapter (AD03Z)? Or will it be too powerful and damage my phone? A: It is safe to use Apple's ...

Why do the lights on the PowerPack 10K blink then turn off?

Q: When the side button of the PowerPack 10K is pressed, all 4 lights begin blinking on and off and then eventually turn off. What is going on and is this an issue? A: When you press the side butt...

The PowerPack 10K and Arduino

Q: Will the PowerPack 10K automatically turn off if the current draw is very low? I’m trying to use a battery pack with an Arduino board, but it auto powers off after a certain amount of time. A: ...

Why the Plugornot Zero can't be recharged via micro-USB?

Can the PowerPack 10K charge a MacBook Air?

Q: Can the PowerPack 10K charge a MacBook Air? A: For 2017 and earlier MacBook Air models: No, it does not. These older models use MagSafe or MagSafe 2 charging ports, making them incompatible with...

Will the PowerPack 10K Pass Power through to Another Device While Being Recharged?

The usage is called "passthrough." The good news is that the PowerPack 10K does support passthrough. But, there are a few caveats to keep in mind:1) You need an AC power adapter (power brick) with ...

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