Hooray! The Reason Clock is now available through our new website: reasonclock.com. We're 5 days ahead of our planned launch date!
Why Is My PowerPack 20K Not Charging My Laptop?
Q: Why is my PowerPack 20K not charging my laptop? A: Here are a few reasons why this might be happening. 1. The battery pack has run out of juice or power. Press the side button of the PowerPack 2...
Purpose of Side Button and Blue Light on the PowerPack 10K?
Can Apple's 30W USB-C Charger Recharge the PowerPack 10K?
Q: Can Apple's 30W USB-C charger be used to recharge the PowerPack 10K? Can you recharge it through the PowerPack's USB-C input port? A: Yes, you can use the Apple 30W charger and a USB-C to USB-...
What Do the Four Flashing Lights Mean?
Q: What do the four flashing lights on my ZMI battery pack mean? A: All of our battery packs feature flashing LED lights in unison to indicate the battery level when you are charging a device. The ...
How do I recharge the PowerPack 10K? How do I charge my phone?
Q: How do I recharge the PowerPack? How do I charge my phone? Do I need to buy another cable? A: These are some common questions we receive from our customers that we want to address. Recharging: T...
Why do the lights on the PowerPack 10K blink then turn off?
Q: When the side button of the PowerPack 10K is pressed, all 4 lights begin blinking on and off and then eventually turn off. What is going on and is this an issue? A: When you press the side butt...
Can the PowerPack 10K charge a MacBook Air?
Prolonging Your Battery Pack's Lifespan
Running Garmin Satellite Navigation In A Car With No Power Socket
Can the PowerPack 20000 (QB820) charge my Lenovo ThinkPad X1 Extreme?
How do I extend the lifespan of the PowerPack 10K?
What do you need for a trip to Europe?
Why is the battery pack not fast charging my Samsung S8?
Q: I have a Samsung S8 which is fast charge capable. Why isn't your product fast charging my phone? A: First of all, the battery pack is able and should fast charge your Galaxy S8. If fast charging...
How do I charge my Pixel 2 XL?
Q: I have a Pixel 2 XL. What's the best power bank for me to get? A: You will need a USB Power Delivery (PD) enabled power bank for your Pixel 2 XL. Even though USB PD is becoming a standard functi...
Why does my power plug heat up while recharging PowerPack?
Q: My power plug (iPhone) gets very hot while charging the PowerPack battery pack. Is this normal? A: The heat generated by the power adapter or power plug is determined mainly by the charging curr...
Why is my phone not fast-charging with the PowerPack 10K?
Q: Why doesn't my phone quick-charge or fast-charge as advertised? A: There are three charging modes supported by the PowerPack 10000: 1) Fast charging (Quick Charge 2.0) - 5V, 9V, and 12V can be...
When 2 USB-C devices are connected, which device gets charged?
Q: When 2 devices with USB-C ports are connected together, which device is charging the other? How is the direction of charging determined? A: When utilizing USB-C PD charging with the ZMI PowerP...
Why don't you sell or have USB-C to Lightning cables?
What's the actual charging capacity of the PowerPack 20000?
Q: I recently purchased a ZMI PowerPack 20000 from Amazon and have a question about its capacity. One of the reviews says that you use 7.2V 10000mAh lithium polymer batteries with a nominal capacit...
Are there any safety concerns with the lithium-ion batteries used in ZMI chargers?
Q: Have there been any safety concerns with the lithium ion battery? Have there been any incidents of unplanned explosion or combustion? A: There have not been any safety concerns or incidents (exp...
Apple USB-C to Lightning cable
dell xps 13
Google wireless charger
how do i charge
How long does it take to charge
how many charges
how to charge
iPad Pro 2018
not fast charging
ThinkPad X1 Carbon