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Prolonging Your Battery Pack's Lifespan
Did you know that the rechargeable lithium-ion batteries in your portable charger age over time? Over time, as you continually charge and recharge the batteries or drain and refill them, the capaci...
Will the PowerPack 10K charge my Pixel 3?
Q: Will the PowerPack 10K charge my Pixel 3? If so, what USB Cable works with Pixel 3 charging? A: Yes, it will charge the Pixel 3 at normal speed (no fast charging), which we have tested and verif...
How Do I Charge My Kindle Fire with the PowerPack 10K?
Running Garmin Satellite Navigation In A Car With No Power Socket
How to Charge Samsung and LG Phones and Recharge PowerPack 10K
How to Recharge Your PowerPack 10K
This instruction guide will teach you the proper way to recharge your ZMI PowerPack 10K - 10,000 mAh portable charger external battery pack. Open Packaging To begin, open the product packaging and ...
My headphones aren't charging? (PowerPack 10K)
How do I extend the lifespan of the PowerPack 10K?
What do you need for a trip to Europe?
Why is the battery pack not fast charging my Samsung S8?
Q: I have a Samsung S8 which is fast charge capable. Why isn't your product fast charging my phone? A: First of all, the battery pack is able and should fast charge your Galaxy S8. If fast charging...
Why does my power plug heat up while recharging PowerPack?
Q: My power plug (iPhone) gets very hot while charging the PowerPack battery pack. Is this normal? A: The heat generated by the power adapter or power plug is determined mainly by the charging curr...
Why is my phone not fast-charging with the PowerPack 10K?
Q: Why doesn't my phone quick-charge or fast-charge as advertised? A: There are three charging modes supported by the PowerPack 10000: 1) Fast charging (Quick Charge 2.0) - 5V, 9V, and 12V can be...
PowerPack 10000 Not Charging Anymore?
Q: After working for a while, the PowerPack 10000 is no longer charging my phone. How to fix this problem? A: If you are having problems charging your phone with your PowerPack, please take a look ...
How do I charge a Fitbit with the PowerPack?
Q: Why doesn't the PowerPack 10000 charge my Fitbit? A: The PowerPack can charge your Fitbit, but only in low-power charging mode. To change to low-power charging mode, double press the state-of-ch...
Does the PowerPack fast charge the Galaxy S9?
Q: Would the PowerPack 10000 fast charge the Galaxy S9, S9+? Would this power the Galaxy Gear S3/Frontier watch's wireless charger? A: Yes, it will fast charge your Galaxy S9 fine with the USB char...
Can the PowerPack 10000 be recharged through a computer port?
Q: The PowerPack isn't charging or holding charge when it's plugged into a computer. Are there any problems with charging through computer? A: Computer USB ports don't work consistently, because th...
What is the warranty on the PowerPack 10000?
Q: What is the warranty on this product? How can I can get a refund/replacement? A: Within the first 30 days of purchase, you can request a return/refund through your Amazon account. Beyond the fir...
What kind of battery is used in the PowerPack 10000? Lithium-ion or lithium-polymer?
Q: In the specifications it says there is a lithium-ion battery, while elsewhere ZMI's response to a question states that it is a lithium-polymer battery. Which one is it? A: It's both. This batter...
Are there any safety concerns with the lithium-ion batteries used in ZMI chargers?
Q: Have there been any safety concerns with the lithium ion battery? Have there been any incidents of unplanned explosion or combustion? A: There have not been any safety concerns or incidents (exp...
Why is my PowerPack 10000 recharging slowly?
Q: I received the PowerPack 10000 from Amazon yesterday. It has been charging from my laptop using your USB connector for 12 hours and it has only reached 3 lights on with the last light still bli...
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