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What Do the Four Flashing Lights Mean?
Q: What do the four flashing lights on my ZMI battery pack mean? A: All of our battery packs feature flashing LED lights in unison to indicate the battery level when you are charging a device. The ...
How do I recharge the PowerPack 10K? How do I charge my phone?
Q: How do I recharge the PowerPack? How do I charge my phone? Do I need to buy another cable? A: These are some common questions we receive from our customers that we want to address. Recharging: T...
Why do the lights on the PowerPack 10K blink then turn off?
Q: When the side button of the PowerPack 10K is pressed, all 4 lights begin blinking on and off and then eventually turn off. What is going on and is this an issue? A: When you press the side butt...
Can the PowerPack 10K charge a MacBook Air?
Q: Can the PowerPack 10K charge a MacBook Air? A: For 2017 and earlier MacBook Air models: No, it does not. These older models use MagSafe or MagSafe 2 charging ports, making them incompatible with...
Running Garmin Satellite Navigation In A Car With No Power Socket
How to Recharge Your PowerPack 10K
This instruction guide will teach you the proper way to recharge your ZMI PowerPack 10K - 10,000 mAh portable charger external battery pack. Open Packaging To begin, open the product packaging and ...
How do I extend the lifespan of the PowerPack 10K?
What do you need for a trip to Europe?
Why does my power plug heat up while recharging PowerPack?
Q: My power plug (iPhone) gets very hot while charging the PowerPack battery pack. Is this normal? A: The heat generated by the power adapter or power plug is determined mainly by the charging curr...
Why is my phone not fast-charging with the PowerPack 10K?
Q: Why doesn't my phone quick-charge or fast-charge as advertised? A: There are three charging modes supported by the PowerPack 10000: 1) Fast charging (Quick Charge 2.0) - 5V, 9V, and 12V can be...
PowerPack 10000 Not Charging Anymore?
Q: After working for a while, the PowerPack 10000 is no longer charging my phone. How to fix this problem? A: If you are having problems charging your phone with your PowerPack, please take a look ...
How do I charge a Fitbit with the PowerPack?
Q: Why doesn't the PowerPack 10000 charge my Fitbit? A: The PowerPack can charge your Fitbit, but only in low-power charging mode. To change to low-power charging mode, double press the state-of-ch...
Why is my PowerPack 10000 recharging slowly?
Q: I received the PowerPack 10000 from Amazon yesterday. It has been charging from my laptop using your USB connector for 12 hours and it has only reached 3 lights on with the last light still bli...
How to Charge Your Apple Watch, Bluetooth Headphones, Fitbit, or Apple Pencil?
Charging Your iPhone With The PowerPack 10000
Can I bring a portable charger/battery pack aboard a plane?
How to make PowerPack 10000 recharge faster?
Q: It takes a while for the PowerPack 10000mAh battery pack to charge. How can I make it charge faster? A: The bottleneck of recharging is likely in the power adapter (wall charger) used. Below is ...
How to choose the charging speed of the PowerPack 10K?
Q: I read online that there are 3 ways to charge: fast, normal, and slow. How to choose which way it charges? A: By default, the battery pack will automatically detect your phone's capability for f...
How to turn off the battery pack?
Q: I have the zmi 10000 mAh power bank. I was wondering how to turn off the charger. A: If you unplug all cables attached to the battery pack, it will turn OFF on its own in 30 seconds. You can tel...
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